Terms of Service

These Terms of Service ("Terms") govern your use of the Grapuco platform operated by Bitsness Technology & Solutions Co., Ltd. ("Bitsness", "we", "us"). By creating an account or using the service, you agree to these Terms.

1. Service Description

Grapuco is a code intelligence platform that:

• Parses source code repositories using Tree-sitter AST analysis (13 languages)
• Builds knowledge graphs of code structure, relationships, and execution flows
• Provides semantic search powered by vector embeddings
• Enriches code metadata with AI-powered analysis
• Exposes code intelligence via MCP Server Protocol for AI tools (Claude, Cursor, Windsurf, etc.)

2. Account Registration

• You must provide a valid email address to create an account
• You are responsible for maintaining the security of your credentials
• You must be at least 16 years old to use the service
• One person or entity may not maintain more than one free account
• You are responsible for all activities that occur under your account

3. Subscription Plans & Billing

3.1 Plans

Grapuco offers multiple subscription tiers (Free, Hobby, Starter, Professional) with varying limits on repositories, AI credits, and features. Plan details and pricing are available on our Pricing page.

3.2 AI Credits

• Each plan includes a monthly allocation of AI credits
• Credits are consumed when AI enrichment processes your code
• One credit equals approximately 1,000 AST nodes analyzed
• Monthly credits reset at the start of each billing cycle
• Additional credits can be purchased via top-up packages
• Top-up credits do not expire and stack on top of monthly allocation

3.3 Payment

• Paid plans are billed monthly or annually in advance
• All prices are listed in USD; VND equivalents are approximate
• Payment is processed securely via Stripe
• You may upgrade, downgrade, or cancel your plan at any time

3.4 Refunds

Refund requests are handled on a case-by-case basis. We generally do not provide refunds for partial billing periods or consumed AI credits. Contact us within 14 days of purchase for refund consideration.

4. User Responsibilities

You agree to:

• Only upload repositories you own or have legal rights to analyze
• Not submit malicious code, malware, or exploit payloads
• Not attempt to access other users' data or tenant namespaces
• Not reverse-engineer, decompile, or disassemble the platform
• Not use the service for any illegal or unauthorized purpose
• Not exceed your plan's rate limits or abuse the API
• Keep your API keys confidential and revoke compromised keys immediately

5. API Keys & MCP Server

• API keys are scoped to your account and tenant
• You are responsible for all activity performed with your API keys
• API keys can be revoked at any time via the dashboard
• We reserve the right to disable keys associated with abuse
• MCP Server connections are subject to the same usage limits as your plan

6. Intellectual Property

6.1 Your Code

You retain full ownership of all source code you submit. Grapuco does not claim any intellectual property rights over your code. The knowledge graph generated from your code is considered your data.

6.2 Our Platform

The Grapuco platform, its algorithms, UI, documentation, and branding are the intellectual property of Bitsness Technology & Solutions Co., Ltd. You may not copy, modify, or distribute any part of the platform without written permission.

7. Service Availability

• We aim for 99.9% uptime but do not guarantee uninterrupted service
• Scheduled maintenance will be communicated in advance when possible
• We reserve the right to modify, suspend, or discontinue features with notice

8. Limitation of Liability

To the maximum extent permitted by law:

• Grapuco is provided "as is" and "as available" without warranty of any kind
• We are not liable for any indirect, incidental, or consequential damages
• We are not responsible for data loss resulting from user error or third-party failures
• Our total liability shall not exceed the amount you paid in the preceding 12 months

9. Account Termination

• You may delete your account at any time via the dashboard
• We may suspend or terminate accounts that violate these Terms
• Upon termination, your data will be permanently deleted within 30 days
• Outstanding payments remain due regardless of termination

10. Governing Law

These Terms are governed by the laws of the Socialist Republic of Vietnam. Any disputes shall be resolved through the competent courts in Hanoi, Vietnam.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the service after changes constitutes acceptance.

12. Contact

For questions about these Terms, contact us at: